Procedures for Resolving Public Access Complaints on the Basis of Disability

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Americans with
Disabilities Act

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Procedures for
Resolving Public Access
Discrimination Complaints
on the Basis of Disability


To this Nation's over 43 million citizens with disabilities, the Americans with Disabilities Act (ADA), PL 101-336, is an unprecedented opportunity to eliminate the barriers to independence and productivity.  The ADA is modeled after the Civil Rights Act of 1964 and Title V of the Rehabilitation Act of 1973.  The Bill was originally drafted by the National Council on Disability and is supported by every major disability organization and constituency group.

Purpose: The purpose of the ADA is to extend to people with disabilities civil rights similar to those now available on the basis of race, color, sex, national origin, and religion through the Civil Rights Act of 1964.  It prohibits discrimination on the basis of disability in services rendered by state and local governments, i.e., all government facilities, services, and communications must be accessible.

Any DMV customer or employee who feels he/she has been discriminated against because of their disability in violation of the Americans with Disabilities Act has the right to a confidential presentation of their complaint.

To file a complaint of discrimination, you should complete the DMV ADA Public Access Discrimination Complaint Form (EXEC 50).  These forms are available in every DMV office.  Mail the complaint to:

Department of Motor Vehicles
ADA Compliance Coordinator/EEO Office
2570 24th Street, M.S. G115
Sacramento, Ca 95818
Phone: (916) 657-7487
TDD: (916) 657-5614

All information regarding the complaint will be handled promptly and confidentially.

The complaint must be filed within 30 days of the alleged act or discovery.

ADA Public Access Discrimination Complaint Process

  1. Complainant must contact the ADA Compliance Coordinator (ADA-CC) within 30 days of the alleged discriminatory action or discovery of such action.

  2. The ADA-CC, after the initial interview, will perform necessary inquiries and provide the complainant with an informal assessment of the complaint.

  3. The ADA-CC will provide the complainant with a written response within 60 calendar days.

  • If dissatisfied with the attempt to resolve the matter, the complainant can request a reconsideration of the case within 15 calendar days.

In addition to filing a complaint with the ADA Compliance Coordinator, you may file a complaint with:

U.S. Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division
Disability Rights Sections - NYA
Washington, D.C. 20530

or

U.S. Department of Transportation
Office of Civil Rights
National Highway Traffic
Safety Administration
1200 New Jersey Avenue, SE
West Building
Washington, D.C. 20590

and at any Equal Employment Opportunity Commission Offices located throughout the State of California.