DIGITAL TRANSFORMATION

California DMV Website Redesign
AAMVA
A user-friendly website makes it easier to find information and complete online transactions.



Virtual Field Office: State Government Experience
Center for Digital Government
An office visit is no longer required to complete many transactions offered online.



Digital Mailroom: Innovative Use of Technology
AAMVA
Artificial Intelligence technology allows customers to submit documentation online.



REAL ID Automated Document Verification – Best Application Serving an Agency’s Business Needs: Best of California
Center for Digital Government
Artificial intelligence technology allows timelier electronic REAL ID application and document verification.



Paper Reduction via Augmented Digital Experience – Best Workforce/Workplace Initiative: Best of California
Center for Digital Government
Chrome tablets allow customers to review finished driver’s license and identification card applications while in field offices.



In-Office Knowledge Test Alternatives – AI-Based Knowledge Test Proctoring and eLearning: Government Experience Awards
Government Technology Magazine
Automated Touchscreen Terminals in our field offices provides customers a more convenient testing experience.

CUSTOMER ENGAGEMENT

Steps to Protect Health & Safety of Customers and Employees: News Release
AAMVA
Media receives important COVID-19 protocols and information to share with Californians.

Social Media: COVID-19 Response
AAMVA
Comprehensive information campaign keeps Californians informed about COVID-19 related impacts to services and programs.

Rules of the Road Video Tutorials: Internally Produced Videos
AAMVA
Tutorial video series helps prepare first-time drivers to take their driving knowledge exam.

REAL ID LAX News Conference: Media Event
AAMVA
The DMV teams up with Los Angeles World Airports and Transportation Security Administration to inform Californians about REAL ID through media event.

REAL ID: Media Kit for LAX News Conference
AAMVA
A comprehensive information packet intended to provide clear and accurate information to Californians.

We Are the DMV: Public Service Announcement
AAMVA
The DMV recognizes team members who keep California’s transportation and economy moving.