DIGITAL TRANSFORMATION

Fraud Prevention & Detection
Vehicle Emission Exception Identifier
International Award – AAMVA
A private cloud computing-based data warehouse that allows the DMV and Bureau of Automotive Repair to share and store data to identify fraudulent activity pertaining to smog requirements.



Innovative Use of Technology
Chrome Summary
International Award – AAMVA
CA DMV customers can electronically review their completed applications for a driver’s license or identification card using a Chrome tablet, which significantly reduces staff time and paper waste.



Excellence in Government Partnership
CAL ID Interagency Portal Project
AAMVA
The DMV converted a paper-driven process to an electronic method that significantly reduces the amount of time applicants have to wait for their ID cards, from 20 weeks to about 6 weeks. This is especially beneficial in providing IDs to inmates about to be released from prison, and to those folks experiencing homelessness.



Improvement through Efficiencies
SR-1 Automation
AAMVA
The DMV developed an online portal for customers to submit their completed SR-1 forms. This provided convenience and efficiency for customers, and a reduced DMV staff time and digital archiving of reports.



North America Finalist
CAL ID Interagency Portal
Gartner Eye on Innovation
The DMV converted a paper-driven process to an electronic method that significantly reduces the amount of time applicants have to wait for their ID cards, from 20 weeks to about 6 weeks.

ENGAGEMENT

Publications and Visual Arts
COVID-19 Safety Precautions
AAMVA – Photography
The DMV photographed team members demonstrating ways to prevent the spread of COVID-19 in the workplace and created informational posters aimed at keeping staff safe.