Over 5.4 million customers renewed their driver license in FY 2019-2020. Of those customers, over 2.4 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2019 | October-December 2019 | January-March 2020 | April-June 2020 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2019179,445 | October-December 2019163,659 | January-March 2020122,717 | April-June 2020285,498 | Total Customers751,319 |
| Service Delivery TypeInternet | July-September 2019250,594 | October-December 2019206,258 | January-March 2020212,601 | April-June 2020437,793 | Total Customers1,107,246 |
| Service Delivery TypeField Office | July-September 2019227,754 | October-December 2019194,707 | January-March 2020146,648 | April-June 202012,094 | Total Customers581,203 |
| Service Delivery TypeTotal | July-September 2019657,793 | October-December 2019564,624 | January-March 2020481,966 | April-June 2020735,385 | Total Customers2,439,768 |
