Contact: Office of Public Affairs
2415 First Avenue
Sacramento, CA 95818
(916) 657–6437 | dmvpublicaffairs@dmv.ca.gov
FOR IMMEDIATE RELEASE
June 3, 2024
Modified schedule will help offices improve efficiency while continuing to serve the community
Sacramento – To improve efficiency and to better serve the evolving needs of customers as part of its digital transformation, the California Department of Motor Vehicles (DMV) will modify public hours at 20 offices throughout the state. The offices will remain open to the public two to three days a week beginning July 1.
On weekdays when these offices are closed to the public, DMV team members will process transactions started online that require additional processing or virtual customer interaction. This will help improve efficiency and speed up processing times for all customers as more tasks are completed online. As previously announced, starting today the DMV will no longer process simple transactions in offices that can easily be completed online or through other convenient options.
The DMV’s ongoing customer-focused digital transformation provides many opportunities online or through other convenient options to complete DMV tasks. Most DMV transactions do not require an office visit and can be conveniently started or completed online at dmv.ca.gov/online.
“We are committed to providing services to customers when and where they want,” said DMV Director Steve Gordon. “As a mobile-first organization, we are serving Californians through many channels on any device while at the same time still serving customers who must visit an office.”
Before making these decisions, the DMV closely reviewed transaction volumes, staffing, wait times and other criteria at its 170 offices statewide to determine which offices to move to a modified schedule while still being able to meet the in-office needs of the communities they serve. The DMV expects the change to have minimal impact on overall wait times.
Staff at offices with modified service hours will work on Virtual Office items during the days the offices are closed to the public.
Based on the busiest days in each community, the following offices will have modified service hours:
| DMV Office | Days Open to the Public |
|---|---|
| Bishop (1115 W. Line St.) | Monday, Wednesday and Friday |
| Blythe (430 S. Broadway) | Tuesday and Thursday |
| Coalinga (406 E. Elm Ave.) | Tuesday and Thursday |
| Colusa (1025 Bridge St., Suite B) | Monday, Wednesday and Friday |
| Crescent City (1475 Parkway Drive) | Monday, Wednesday and Friday |
| Fall River Mills (43467 Highway 299E) | Tuesday and Thursday |
| Fort Bragg (410 S. Franklin St.) | Monday, Wednesday and Friday |
| Garberville (1180 Evergreen Road) | Tuesday and Thursday |
| Hollister (80 N. Sally St.) | Tuesday and Thursday |
| Lake Isabella (5520 Lake Isabella Road G-1) | Tuesday and Thursday |
| Lakeport (965 Parallel Drive) | Tuesday and Thursday |
| Mariposa (5264 Highway 49) | Tuesday and Thursday |
| Mount Shasta (154 Morgan Way) | Tuesday and Thursday |
| Needles (1040 E. Broadway St.) | Monday, Wednesday and Friday |
| San Andreas (745 Mountain Ranch Road) | Tuesday and Thursday |
| Susanville (2615 Main St.) | Monday, Wednesday and Friday |
| Taft (165 Center St.) | Tuesday and Thursday |
| Weaverville (1511 Main St.) | Tuesday and Thursday |
| Willows (815 N. Humboldt Ave.) | Tuesday and Thursday |
| Yreka (1848 Fort Jones Road) | Monday, Wednesday and Friday |
Customers should note that regular DMV office hours are from 8 a.m. to 5 p.m. on Mondays, Tuesdays, Thursdays and Fridays. On Wednesdays, offices open at 9 a.m.
Before Going to an Office – Try Online First!
The DMV has taken many steps to offer more digital services. Most DMV tasks do not require an office visit. The DMV encourages customers to use its online services and other service channels to complete transactions, including eligible driver’s license and vehicle registration renewals. Customers can also use the Service Advisor on the DMV website to learn their options to complete DMV tasks.
To sign up for paperless vehicle registration and driver’s license renewal notices, customers must sign in or create a secure online account at dmv.ca.gov and then opt in.
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