New Online Driver Safety Portal Offers Improved Interaction with DMV

Contact: Office of Public Affairs
2415 First Avenue
Sacramento, CA 95818
(916) 657–6437 | dmvpublicaffairs@dmv.ca.gov

FOR IMMEDIATE RELEASE
July 2, 2024

Sacramento – In the latest development in its customer-focused digital transformation, the California Department of Motor Vehicles has introduced a new online case management system that provides faster response times on Driver Safety issues, such as suspensions and hearings.

The modern digital system provides drivers, as well as their attorneys, with a more convenient way to interact with the DMV’s Driver Safety office by eliminating the need to call or visit a Driver Safety office to request or conduct a hearing, as well as to check the status of a case or requirements to reinstate a suspended driver license. The new system does not involve basic driver licensing or vehicle registration services.

“This latest online DMV service makes it much easier for customers to work through their driver safety issues without having to leave their home,” said DMV Director Steve Gordon. “This online system makes the DMV more accessible and streamlined, and it is the latest example of how we’re improving the DMV customer experience.”

The DMV receives approximately 30,000 calls each month from customers needing assistance with driver safety issues, challenges and actions, with about 14,000 of them requesting a hearing. These customers may have had their driver’s license suspended because they were driving under the influence (DUI) of alcohol or other substance, have too many negligent driving points on their record, or suffered a mental or physical issue that may have deteriorated their ability to drive. Californians who have had their driving privilege suspended or revoked have the right to a hearing to contest the action and review the evidence.

Attorneys and drivers must log into their MyDMV account to access the Driver Safety online case management system. Get started by visiting www.dmv.ca.gov/driversafety.

The DMV has spent the last few years digitizing services, improving efficiency and making more than 90% of transactions available on a phone, tablet, laptop or computer.

Other Online Services

The DMV has taken many steps to offer more digital services. Most DMV tasks do not require an office visit, including simple self-service transactions that are no longer available in offices. Customers are encouraged to use DMV online services and other service channels to complete transactions, including eligible driver’s license and vehicle registration renewals. Customers can also use the Service Advisor on the DMV website to learn about other options to complete DMV tasks.

To sign up for paperless vehicle registration and driver’s license renewal notices, sign in to your MyDMV account or create one at dmv.ca.gov/mydmv, then opt in.

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