DMV Holds First Televised Spanish-Language REAL ID Phone Bank

Contact:  Office of Public Affairs
2415 First Avenue
Sacramento, CA 95818
(916) 657–6437 |

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November 12, 2019

San Jose – The California Department of Motor Vehicles (DMV) is teaming up with Univision Bay Area (KDTV-TV) on November 13 to educate Spanish-speaking Bay Area residents about REAL ID driver licenses and identification cards. Bilingual DMV representatives will discuss the REAL ID program during the station’s 6 p.m. newscast and answer general REAL ID questions from viewers who can call in.

The DMV has participated in similar televised events in Sacramento, Fresno and the Bay Area to spread the word about REAL ID. This is the first REAL ID phone bank focused specifically on a Spanish-speaking audience. (Note: DMV employees will not have access to individual DMV records during the call-in session and will not be able to address customer-specific issues.)

The DMV and Univision14 want residents to be prepared for upcoming changes to federal identification requirements. Starting October 1, 2020, the U.S. Department of Homeland Security will require a valid passport or other federally approved document, like a REAL ID driver license or identification card, to board flights within the United States and access secure federal facilities and military bases.

For Californians who want to continue to use their driver license or identification card to fly within the United States or enter secure federal facilities, the DMV offers residents a federal compliant REAL ID driver license and identification card, identified with a bear and star. 

To apply, individuals must visit a DMV office and bring the following documents:

            One Proof of Identity – Original or CertifiedImage of REAL ID Driver License with arrow pointing to the gold star and bear
                 (Ex: Valid passport, birth certificate, etc.)

            One Proof of Social Security Number
            Two Proofs of California Residency – Paper Copies
                 (Ex: Utility bill, cell phone bill, bank statement, vehicle registration)
For a complete list of acceptable documents, visit

Timesaving Tip: Customers are encouraged to fill out the online driver license application before their office visit:

Saturday Service: The DMV offers convenient Saturday service at more than 60 of its field offices throughout the state. Individuals without an appointment are finding their visit time significantly reduced if they arrive after 2 p.m. on Saturday. Find the nearest office.

Extended Weekday Hours: The DMV opens 68 of its field offices at 7 a.m. every weekday except Wednesday when doors open at 9 a.m. Find the nearest office.


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