10.095 Nonreceipt of Renewal Notice

When a vehicle owner indicates they did not receive a renewal notice, the vehicle record must be reviewed to determine if there are any conditions that would prevent a renewal notice from being generated.

Change of Address—If a change of address occurred and DMV was not notified, the renewal notice is destroyed when it is returned “unclaimed” to DMV.

“Mail To” Address on File—A “mail to” address can only be added/changed/deleted by submitting a Notice of Change of Address (DMV 14) form or submit a Change of Address online.

The procedures below must be followed:

• Key the new address.
• Instruct the applicant to complete a DMV 14 or submit a Change of Address online.
• Paperclip the DMV 14 to the front of the application.

Notice of Release of Liability (NRL) on Record—If the applicant is:

• The registered owner of record, they must submit:
  • The usual renewal requirements.
  • The registration card or a REG 156.

• The procedures below must be followed: Verify the applicant’s identity.
  • Key the correct address, if incorrect.
  • Collect the renewal fees and penalties, if due.
  • Have the NRL removed from the record by following the instructions in the Removing a Notice of Release of Liability (NRL) From a Record section in this Chapter.

• Not the registered owner of record, they must submit:
  • An application to transfer the vehicle into their name.
  • Collect the fees due on a report of deposit of fees (RDF).
  • Instruct the applicant to return the documents required for transfer with the RDF receipt.