10.020 Defective Sticker (VC §1651)

Year Stickers—May be replaced for no fee if the customer states the sticker they received is defective. However, a substitute sticker fee is due for a sticker that is mutilated after being issued. Give the customer the benefit of any doubt.

The following must be submitted:

• A completed Application for Replacement Plates, Stickers, Documents (REG 156) form.

The Procedures below must be followed:

• Pick up the defective sticker and submit it with the REG 156.
• Issue a new sticker and registration card for no fee.

Advise a customer who tears the sticker in half to stick both halves in the sticker well on the license plate. Point out that a little space between the halves is better than overlapping.

Month Stickers—May be issued without charge upon verification of the expiration month shown on either the registration card or vehicle record. Accept the applicant’s verbal statement that the sticker is lost or mutilated.