Vehicle Industry Registration Procedures Manual

Driver Education illustration

Section 23 of 38

Chapter 22: Corrections and Adjustments

22.090 Two Renewal Notices Received for the Same Vehicle

Chapter 22 Corrections and Adjustments

22.090 Two Renewal Notices Received for the Same Vehicle

When a vehicle owner receives two renewal notices for the same vehicle and inquires about the duplicate notice; the following must be submitted:

  • A Statement of Facts (REG 256) form explaining the situation.
    Example: The vehicle left the state then returned and reregistered in California, is registered as special equipment, or is a revived junk.
  • Documentation to substantiate the explanation, if available.
    Example: The out-of-state registration showing the vehicle was registered prior to expiring in California.

The procedures below must be followed:

  • Determine which is the correct renewal notice.
  • Close the incorrect vehicle record by doing one or more of the following:
    — Key the appropriate planned nonoperation (PNO) code in the PNO field.
    — Clear the transaction if all documents and fees are submitted, or issue a report of deposit of fees (RDF) requesting additional items needed to mark the record corresponding to the incorrect renewal notice.
    — If the vehicles record cannot be corrected, send the application to DMV headquarters.

When a vehicle owner receives two renewal notices for the same vehicle and renews using the wrong renewal notice; the following must be submitted:

  • The incorrect registration card.
  • Additional fees that may be due.

If the vehicle record must be corrected, send the application to DMV headquarters.